Do you want to make a complaint? We are sorry you are dissatisfied with our services and we hope we can resolve your complaint to your satisfaction.
Before you make a complaint, You might want to speak with our customer support team - contact support. If you wish to proceed to make a complaint, the fastest way to get a response is by sending an email to [email protected]
Once we receive your complaint, we aim to address this within 1-3 business days but not more than 15 business days. If you are not satisfied with the response, you can contact the financial ombudsman service.
If you have other questions or concerns, please do not hesitate to reach us to our customer support team via this link.
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OhentPay is registered and regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017. Firm reference number: 800178.
OhentPay is registered as a money service business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under registration number M20343943.
OhentPay is registered as a money service business with the United States Financial Crimes Enforcement Network (FinCEN) under registration number 31000246878602.
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